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Sierra Vista FAQ
What services does Sierra Vista Hospitality provide?
We offer short-term rental property management, including booking administration, home care, guest communication, and promotional services for vacation rentals.
How do I make a booking?
ou can book only through our authorized platforms like Airbnb. Bookings are confirmed once payment is received, and you’ll receive a confirmation email with all the details.
What is your cancellation and refund policy?
Our cancellation policy varies by property. You’ll see the specific terms before booking. Refunds follow that property’s rules and may include an administrative fee.
What are the check-in and check-out times?
Check-in and check-out times are listed on your booking confirmation. Late check-out without prior approval may result in extra charges.
What happens if something gets damaged during my stay?
Guests are responsible for any damage caused during their stay. We recommend reporting issues as soon as possible so we can resolve them promptly.
Is my personal information safe with you?
Yes. We use secure systems to protect your personal data and never sell your information. We only share it with trusted service providers when necessary to deliver our services.
Can I opt out of marketing emails?
Absolutely. You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in the message or contacting us directly.
Are your properties accessible for guests with disabilities?
We are actively working to ensure our website and services are accessible. Please reach out before booking to confirm accessibility features at specific properties.
Do you use cookies on your website?
Yes, we use cookies to improve functionality and user experience. You can manage your cookie preferences through your browser settings.
Who should I contact with questions or problems?
For any issues, email or call us at (530) 657-5300. We're happy to help before, during, or after your stay.
What if I own a property and want to work with you?
We’d love to hear from you! Property owners can partner with us for marketing, bookings, and full-service care. Contact us to learn more about our management plans.